Refund Policy

1. Our Commitment

OnlyKeywordLab is designed to be the world's easiest SEO keyword research tool. We're confident you'll love using our service, but if for any reason you're not satisfied, we make getting a refund simple and straightforward.

This policy applies to all subscription plans and reflects our commitment to customer satisfaction and transparent business practices.

2. Refund Eligibility

2.1 14-Day Free Trial

All new users receive a 14-day free trial with full access to OnlyKeywordLab features:

• No credit card required to start
• Full access to all keyword research features
• 1,000 keyword searches included
• Cancel anytime during trial period
• No charges if cancelled before trial ends

2.2 Paid Subscription Refunds

For paid subscriptions, you may request a full refund within:

• 30 days from your initial subscription date
• 7 days from any subscription renewal date
• 24 hours from any subscription upgrade

3. Simple Refund Process

That's it! No lengthy forms, no complicated questionnaires, no hoops to jump through.

4. What We Include

Our refund covers:

• Full subscription fee for the current billing period
• All applicable taxes and processing fees
• Pro-rated amounts for mid-cycle cancellations when applicable
• Upgrade fees if requested within 24 hours

5. Refund Timeline

We process refunds quickly:

• Request Acknowledgment: Within 24 hours
• Refund Processing: Within 3-5 business days
• Bank/Card Posting: 5-10 business days (depends on your bank)

You'll receive email confirmation when your refund is processed and when it's completed.

6. Reasonable Protection Measures

To maintain fair service for all users, we include these reasonable protections:

6.1 Account Verification

• Refund requests must come from the account holder's registered email
• We verify account ownership before processing refunds
• Additional verification may be required for security purposes

6.2 Usage Limitations

• Accounts with excessive API usage (>10x normal patterns) may require additional review
• Automated or bot traffic patterns may affect refund eligibility
• Business use requiring commercial license may have different terms

6.3 Repeat Refund Protection

• Multiple refund requests from the same user/payment method within 12 months may require review
• Pattern of subscription/refund cycling may result in account restriction
• Each email address/payment method eligible for one trial period

7. Exceptions and Special Cases

7.1 Technical Issues

If you experience technical problems:

• Contact support first - we often resolve issues quickly
• Extended outages automatically extend your subscription period
• Unresolved technical issues qualify for immediate refund

7.2 Billing Errors

• Incorrect charges are refunded immediately upon verification
• Duplicate charges are reversed within 24 hours
• Currency conversion errors are corrected promptly

7.3 Account Termination

• Accounts terminated for policy violations forfeit refund eligibility
• Terms of service violations may result in immediate account closure
• Spam, abuse, or illegal activity voids refund protection

8. Alternative Solutions

Before requesting a refund, consider these alternatives:

8.1 Account Pause

• Pause your subscription for up to 3 months
• Retain account data and settings
• Resume anytime without losing configuration

8.2 Plan Downgrade

• Switch to a lower-tier plan
• Pro-rated billing adjustment
• Keep essential features at lower cost

8.3 Extended Trial

• Additional trial time for technical issues
• Extra searches for quota concerns
• Personalized support for feature questions

9. Dispute Resolution

If you're not satisfied with our refund decision:

• Request review by emailing contact@onlykeywordlab.com
• Provide detailed explanation of your concerns
• We'll review within 5 business days
• Final decisions will be communicated clearly with reasoning

10. Contact Support First

Many issues can be resolved without refunds:

• Feature Questions: We provide detailed guidance
• Technical Issues: Often resolved within hours
• Usage Concerns: We can adjust plans or provide additional resources
• Billing Questions: Quick clarification prevents unnecessary refunds

Our support team is knowledgeable, friendly, and committed to your success with OnlyKeywordLab.

11. Policy Updates

We may update this refund policy occasionally:

• Changes will be posted on this page with updated date
• Significant changes will be communicated via email
• Existing subscriptions honor the policy in effect at subscription time
• New subscriptions use the current policy version